Privacy Policy

At BitRocks, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our software and services.

Information We Collect

1. Information You Provide

• Account Information: Name, email address, and payment details when you purchase our software
• Support Communications: Information you provide when contacting customer support
• Feedback: Surveys, reviews, or other feedback you choose to provide

2. Automatically Collected Information

• Usage Data: How you interact with our software (features used, settings, crash reports)
• Device Information: Operating system version, hardware specifications
• Analytics: Anonymous usage statistics to improve our products

3. Information We DO NOT Collect

How We Use Your Information

We use the information we collect to:

• Process purchases and deliver software licenses
• Provide customer support and respond to inquiries
• Send important updates about your software
• Improve our products based on usage patterns
• Detect and prevent fraud or abuse
• Comply with legal obligations

Marketing Communications

We may send you emails about new features, updates, or other products we think you might find useful. You can opt out of marketing emails at any time by:

• Clicking the "unsubscribe" link in any email
• Contacting us at [email protected]
• Updating your preferences in your account settings

Note: You will still receive essential emails about your purchases and account security.

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

We work with trusted third-party service providers who help us operate our business:

• Payment Processors: Stripe for secure payment processing
• Email Services: To send transactional emails and updates
• Analytics: To understand how our software is used (anonymized data)
• Customer Support: Tools to help us provide better support

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or to:

• Comply with legal processes
• Protect our rights or property
• Prevent fraud or abuse
• Protect the safety of our users or the public

Data Security

We implement industry-standard security measures to protect your information:

• Encrypted data transmission (HTTPS/TLS)
• Secure payment processing (PCI DSS compliant)
• Regular security audits and updates
• Limited employee access to personal information
• Secure data centers with physical protections

Data Retention

We retain your information for as long as necessary to:

• Provide our services and support
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

You can request deletion of your account at any time by contacting [email protected].

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Decline marketing communications
• Object: Object to certain processing of your data

To exercise these rights, contact us at [email protected].

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our website
• Improve your experience

You can control cookies through your browser settings. Note that disabling cookies may affect functionality.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Email notification
• Notice on our website
• In-app notification

Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at: